Question: Total Quality Management (TQM) has been defined as responsive customer

service through continuously improved and redesigned work processes (Quality

Progress, July 1995). In evaluating perceptions of TQM, a University of North

Carolina in Charlotte study asked 159 employees to indicate how strongly they agreed

or disagreed with a series of statements including: “I believe that management is

committed to TQM.” The following responses were received:

Strongly Agree30

Agree 64

Neither Agree nor Disagree 41

Disagree 18

Strongly Disagree 6

30 64 41 18 6

a.) List the sample space.

b.) List the probability distribution for the sample space.

c.) What do the probabilities of all of the outcomes add to? Why is that?

d.) What is the probability that an employee agrees or strongly agrees with the above

statement?

e.) What is the probability that an employee does not strongly agree with the above

statement?