(See Steps) A telemarketing firm relies heavily on casual workers and as such they constantly need to monitor and plan for turnover. They collect quarterly
Question: A telemarketing firm relies heavily on casual workers and as such they constantly need to monitor and plan for turnover. They collect quarterly data on employee turnover (resignations) for a three year period.
| Q1 | Q2 | Q3 | Q4 | |
| 2007 | 46 | 64 | 52 | 28 |
| 2008 | 51 | 70 | 57 | 30 |
| 2009 | 52 | 71 | 59 | 35 |
| 20020 | 57 | 77 | 64 | 38 |
Required
- Use a linear regression to identify the trend in the firm’s turnover.
- Based on these results, would you describe turnover as increasing or decreasing?
- Using this data and incorporating seasonal effects, forecast quarterly turnover for 2011.
- Describe the relative impact of the trend and seasonal effects on this forecast.
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