Solutions Operations management

Solution) A car dealership service department asks for customer feedback a week after they receive service. Th

Question: A car dealership service department asks for customer feedback a week after they receive service. The following data has been collected from customers during a one year period and grouped into five categories.

Complaint Frequency
Unfriendly atmosphere 5
Long wait for service 17
Price too high 20
Incorrect bill 8
Need to return to correct problem 50

How would you analyze this information? Implement your method and make recommendations for the dealership.

Price: $2.99
Solution: The answer consists of 3 pages
Deliverables: Word Document


∴ Other downloads you may be interested in ∴

log in to your account

Forgot password?
Don't have a membership account?
REGISTER

reset password

Back to
log in

sign up

Back to
log in