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(Solution Library) Telephone inquiries of 100 IRS "customers" arc monitored daily at random. Incidents of incorrect information or other nonconformities

Question: Telephone inquiries of 100 IRS "customers" arc monitored daily at random. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow:

  1. Construct a 3-standard deviation c-chart of nonconformities.
  2. What does the control chart tell you about the IRS telephone operators?

Price: $2.99
Solution: The downloadable solution consists of 2 pages
Deliverable: Word Document


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