Question: Satellite TV (STV) company provides technical assistance via its call center when there are problems. The call center at STV is located in Charlotte, NC. The customers of STV have complained lately that some of STV’s hold times are excessive. The first thing that STV did was to start looking at time logs to get some historical data. The company randomly selects 30 times (in minutes) from their log. Does it appear that STV is taking longer than the target time if their goal is to answer these calls in 8.5 minutes or less? Test at the 5% level of significance and include relevant output. (The data is in Column "STV Hold Times" in the attached worksheet.)

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