(See Solution) STV has sampled 30 hold times, and they would like for you to determine their capability. For this particular time of day, and with the size staff
Question:
STV has sampled 30 hold times, and they would like for you to determine their capability. For this particular time of day, and with the size staff that is on duty, the hold time should take no more than 6.5 minutes. Validate the distributional assumption on the data and comment on the Capability Index. Also, what proportion of the hold times are non-conforming? The data is in the column ‘Hold Times Cap’.
Deliverable: Word Document 
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