[Solution Library] (Multiple-server queue) Consider a post office with two employees and a single waiting line. On average, the inter-arrival time is 6 minutes.
Question: (Multiple-server queue)
Consider a post office with two employees and a single waiting line. On average, the inter-arrival time is 6 minutes. Standard deviation of inter-arrival time is 3.94 minutes. Average service time is 5 minutes. Standard deviation of service time is 2.83 minutes.
- What is the arrival rate? What is the service rate per employee?
- What is the utilization of each employee?
- What is the average time a customer waits for service?
- What is the average number of customers waiting to be served?
- What is the average number of customers being served?
- What is the average number of customers in the system?
- What is the average time a customer spends in the system
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