(Solution Library) The customer service department of a local utility company claims that 80% of all complaints are resolved to the customer’s satisfaction. In
Question: The customer service department of a local utility company claims that 80% of all complaints are resolved to the customer’s satisfaction. In a random sample of 10 customers that had complaints,
- What is the expected number whose complaints should be resolved to their satisfaction?
- What is the probability that out of the 10 customers surveyed that 9 or fewer had their complaints resolved to their satisfaction?
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