Question: Bank Y has a single-channel waiting line, assume the mean arrival rate of 6 customers per hour and the mean service rate for a bank worker is 8 customers per hour.

For 3 points each, answer the following questions:

1. What is the probability that the bank worker will be idle?
2. What is the average number of customers in the system?
3. What is the average time a customer spends in the systems?
4. What is the average number of customers in the queue?
5. What is the time a customer spends in the queue waiting for service?
6. What is the probability an arriving customer will have to wait?

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Solution: The downloadable solution consists of 3 pages
Deliverable: Word Document