[Steps Shown] An airline ticket counter has one line feeding into 2 ticket agents. The airline is considering adding a third agent. Arrivals are spaced at
Question: An airline ticket counter has one line feeding into 2 ticket agents. The airline is considering adding a third agent. Arrivals are spaced at an average of 5 minutes, Poisson distribution. An agent spends about 7 minutes per customer, exponentially distributed. All other appropriate assumptions hold.
- What is the average number in line waiting for service?
- What is the average wait time in line waiting for service?
- If a third agent is added, what is the average number in line waiting for service?
- If a third agent is added, what is the average wait time in line waiting for service?
Deliverable: Word Document 
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