Question: For the following types of quality costs, identify them as quality costs of Prevention (P), Appraisal (A), Internal Failure (I), External Failure (E), or Intangible (INT). (1 point each)

________ Scrap ________ Training

________ Customer dissatisfaction ________ Rework

________ Warranty returns ________ Discounts

________ Quality planning ________ Liability costs

________ Supplier development ________ Product testing