Each patient of Aloha Memorial Hospital is asked to evaluate the service at the time of release.

Question: 2. Each patient of

Aloha Memorial Hospital

is asked to evaluate the service at the time of release. Recently there have been complaints that resident physicians and nurses on the surgical wing respond too slowly to calls of senior citizens. In fact, it is claimed that the other patients receive faster service. Mr. Armstrong, president of the hospital, asked the quality assurance department to investigate. After studying the situation, the quality assurance department collected the following data.