An insurance company has a 6-step claim process (in sequential). If a mistake was found, the claim w
Question: An insurance company has a 6-step claim process (in sequential). If a mistake was found, the claim would be taken back to the previous step for correction. According to a study, the number of mistakes (defects) were as follows,
| Step | Cases Processed | Mistakes Found |
| 1 | 570 | 12 |
| 2 | 570 | 15 |
| 3 | 570 | 24 |
| 4 | 570 | 8 |
| 5 | 570 | 13 |
| 6 | 570 | 9 |
a) Calculate defects per unit (DPU) for each step.
b) Calculate the In-Process Yield (IPY) for each step.
c) Calculate the Rolled Throughput Yield (RTY)
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Solution: The solution file consists of 2 pages
Deliverables: Word Document
Deliverables: Word Document
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