Question: Suppose HTS allocate X hours to regular customers and Y hours to new customers.

Total number of customers can be contacted as per the allocation is:

(Note that the technicians require an average of 50 minutes for each regular customer contact and 1 hour for each new customer contact)

Constraints:

Maximum technician time available is 80 hours

Minimum revenue to be generated is $800

The condition that the technician time spent on new customer contacts must be at least 60% of the time spent on regular customer contacts

Non-Negativity restrictions and

Thus the LPP becomes:

Maximize

Subject to

,