[See Steps] EXERCISE 12-3 Measures of Internal Business Process Performance Management of Mittel Rhein AG of Köln, Germany, would like to reduce the amount


Question: EXERCISE 12-3 Measures of Internal Business Process Performance

Management of Mittel Rhein AG of Köln, Germany, would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported:

  1. Compute the throughput time. 2. Compute the manufacturing cycle efficiency (MCE) for the quarter.
  2. Compute the manufacturing cycle efficiency (MCE) for the quarter.
  3. What percentage of the throughput time was spent in non-value-added activities?
  4. Compute the delivery cycle time.
  5. If by using Lean Production all queue time during production is eliminated, what will be the new MCE?

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