[All Steps] A company wishing to improve its customer service collected hold times from 75 randomly selected incoming calls to its hot line that were put
Question:
A company wishing to improve its customer service collected hold times from 75 randomly selected incoming calls to its hot line that were put on hold. These calls had sample mean hold time of 3.4 minutes and s = 2.3 minutes. Is the claim that μ > 3.0 minutes substantiated by these data? Test with α = .05.
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