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[Solution] A company sells its product via the world wide web. If a customer tries to open the company's web page and the server is down then that customer

Question: A company sells its product via the world wide web. If a customer tries to open the company's web page and the server is down then that customer will buy from one of the company‘s competitors instead. Determine the proportion of customers lost if the failure rate of the server is constant at once every 171 minutes, and the average time to restart the server is 13 minutes. (Answer to 2 decimal places)

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