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[Solution Library] A car dealership service department asks for customer feedback a week after they receive service. The following data has been collected from customers

Question: A car dealership service department asks for customer feedback a week after they receive service. The following data has been collected from customers during a one year period and grouped into five categories.

Complaint Frequency
Unfriendly atmosphere 5
Long wait for service 17
Price too high 20
Incorrect bill 8
Need to return to correct problem 50

How would you analyze this information? Implement your method and make recommendations for the dealership.

Price: $2.99
Solution: The downloadable solution consists of 2 pages
Deliverable: Word Document


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